Delivery
When will my order be dispatched?
Orders will be dispatched within 3-5 working days, depending on how busy The Brownie Man is! OR on the date specified at the time of pre order. Everything is baked fresh at The Brownie Man Bakery in Hampshire, so please bear that in mind when ordering.
How much delivery cost?
Our delivery costs match up in line with Royal Mail's services.
First Class Signed For Tracked is £3.99
Per order - your first box is either £3.99/4.99 depending on which service used then for every extra box in your order the charge is £2.99 per extra box. This is in line with Royal Mail's parcel weight charge.
When will I receive my order? Why have I not received my order yet?
Orders sent out via Standard First Class with Royal Mail will arrive with the aim of 2/5 days delivery after dispatch. Once your order has left us, it is completely out of our control and we are not liable for any orders that may get lost or damaged.
Orders that are sent out via First Class Signed For with Royal Mail will arrive as soon as possible with the aim of 1-2 days delivery after dispatch. You will recieve a tracking number once your order has been dispatched from us.
Once we have posted your order, it is out of our hands and with the courier, current delays are possible due to COVID-19 so please bear this in mind when placing an order.
Any issues with missed deliveries should be raised with Royal Mail directly. Unfortunately: these matters are out of our control and have to be resolved as you would any other delivery from a high street retailer.
Where do you deliver to?
We deliver all over the UK.
Collection
Can we collect our orders?
Yes you can collect your order for FREE. We are based in Sandhurst and collection details will be given once your order has been received.
If I am collecting, how can I order without paying for postage?
If you select our COLLECTION service when placing your order, you will not be charged for postage.
How do I arrange a collection date?
When placing your order, please leave a note at the end of your order with what day you would like to collect your order on. Please bear in mind we need 3 days notice for orders. If you have an urgent special request please message us via our social media pages.
What our your opening hours for Collection?
Our current opening hours for collection are;
Monday to Friday 5pm-7pm
Weekends - Message to check availability
Brownie Instructions
How long will my Brownies keep for?
Our Brownies have a best before date of 5 days, but they will keep for up to 7 days. Please refrigerate our Brownies to maintain their quality - unless you enjoy them really gooey then they will keep in an air tight container. You can also freeze our Brownies for up to 3 months.
Are our Brownies suitable for Vegetarians?
Yes they are.
Do any of our products contain Alcohol?
Yes, currently our Baileys Brownie in the Christmas Box contains a cream liqueur.
Can you provide nutritional information for your products?
No, unfortunately its quite difficult for us to provide this information. However it is something we will look into in the future.